Framework for Operational Excellence
"Your competitive advantage is the ability to perform in ways your competitors cannot match."
~ Phillip Kotler
Focus on Improvement.
For you. For your organization. For your customers.
Today change in business is accelerating rapidly, creating plenty of waves. Navigating the rapids is critical if you are going to achieve your company's goals and maintain a competitive position.
The service sector of the economy has grown by leaps and bounds over the last two decades. Today it constitutes 62% of the world’s total GDP and employs 40% of the labor force. As the industry grows, so does its complexity, especially in a sector that produces intangible goods and deals with perceptions of the customer.
This rapid change and economic impact put an extreme burden on your business systems. The strengths of your organization may have served you well. Still, the core of your business operations, the quality of your services, and the cost to produce now require a laser focus, fast results, and a high standard of practices to give you a competitive advantage.
Our Framework for Operational Excellence will help you focus on what matters; we will highlight your strengths, and we'll address your challenges. We will work with you, side by side, to create a clearly defined strategy, implementation, training, and coaching program to improve your business operations, focused on people, processes, and profit.
The first step is to determine where you are today. Take our assessment and consider your responses then call to schedule a consultation.
Operational excellence is the execution of your business strategy more consistently and reliably than your competition.
In the broadest sense, operational excellence is a mindset that embraces certain principles and tools to create sustainable improvement within an organization.
Companies develop efficient systems, taking a proactive approach focused on metrics that monitor vital activities that often lead to fixing problems before they arise.
In the service-based industry, you can achieve operational excellence when every member of an organization can see the flow of value to the customer. This focus puts people at the top of our Framework for Operational Excellence.
Take the Assessment.
Every organization has its strengths and its weaknesses. The assessment is a series of questions that correlate with our Framework for Operational Excellence. Use your responses to set your priorities to determine where to focus your attention first.
A Proven Process.
Business Needs Analysis is a detailed evaluation of your company's critical operating activities; leadership strategy, talent assessment, business systems, and financial management.
A customized approach and an implementation plan that outlines your leadership goals and objectives, including a talent management system to ensure you have the right people in the right seats and a strategy to optimize your sales and service teams with integrated metrics to track standards and profitability.
To ensure a successful outcome, we must act as a team; you continue to run a successful business, and I work as your Cheif Operations Organizer. I will facilitate all aspects of the strategy and implementation plan, with maximum efficiency and swift execution.
Process Consistency Training is to ensure your operations are firing on all cylinders at all times. Practice and integrated training of the new systems will make your business more competitive by allowing you to evaluate the strengths and weaknesses of the team and operations quickly to address areas that may need adjusting to ensure optimization.
Legacy coaching is our quarterly coaching session with the leadership and management teams to ensure operational consistency and quality control.